We are here to help you and are happy to answer any questions you may have. On this page we have compiled a list of our most frequently asked questions. Reading through the questions below will likely be the fastest way to find your answer. If you are unable to find the answer to your question, feel free to call us on our toll-free line at 1-866-610-6004. We are available 9 a.m.-5 p.m. Eastern Time Monday to Friday.

Frequently Asked Questions

Q. Are there detailed instructions included in the packages?

A. Yes, each package includes a handbook with full administration instructions and recipe suggestions. Recommended amounts and program instructions are also available on the Instructions page of our site.

Q. Do I have to stop the medication my Veterinarian has prescribed in order to start your program?

A. You should consult your veterinarian before making any changes.

Q. How do I know if this program is the right choice for me and my dog?

A. If your dog is not cooperative and will not tolerate having the drops administered either by plastic oral syringe or swallowing pills (capsules filled with drops) or having drops mixed in with his food then it is unlikely you will be successful in getting the herbs into your dog.

If you are unable or unwilling to prepare your dog’s meals from fresh whole foods your dog will not get the full benefit from the program.

Best results are achieved when the drops are given 3-4 times per day. If you are only able to give 2 times per day due to your work schedule (12 hour shifts, etc), your dog may still benefit but would do better if you could give 3 times per day. If you are unable to give the drops more than once per day it is unlikely the program will be very effective.

Q. Can my dog stay on the program indefinitely or do I need to take breaks? 

A. Breaks are not necessary and it is safe to continue the program for as long as you feel your dog is benefiting from the support. 

Q. I work long hours, can I double up the drops and give my dog two doses instead of four?

A. We do not recommend doubling up the drops. It is more effective to have the herbs in the body throughout the day than to give a higher concentration less often. You want to give a minimum of 3 doses per day. If you work, give one dose before you leave in the morning, one dose when you get home in the late afternoon/early evening then one more dose before bed.

Q. Can I mix the drops in with my dog’s food?

A. The drops can be mixed with meals if your dog is willing to eat them that way. However, they are more effective if they are given with a small amount of food so they are more readily digested.

Q. How should the drops be administered?

A. The drops can be administered into the side (cheek pocket) of your dog’s mouth. You should dilute the drops with some plain yogurt, baby food or applesauce to take the edge off the taste as the drops are very strong in flavour. You do not have to open your dog’s jaw to syringe the drops in. More details are available on the Instructions page.

Q. My dog doesn’t like the Dog Greens mixed in his food, how else can I get them into him?

A. Most dogs like the taste of the Dog Greens but sometimes they are not willing to eat Dog Greens. We suggest first trying to introduce them slowly. Add a pinch of the powder to your dog’s meal. If he eats that then slowly increase the amount you are adding each day so he will become accustomed to the flavor. If your does not like the Dog Greens mixed in his food in any amount you can mix the powder with water and syringe feed it to him. Do the best you can, even if you cannot get the full recommended amount into your dog each day some is better than nothing.

Q. Is there another way to administer the drops instead of using a plastic oral syringe?

A. Some dogs are not cooperative with being syringe fed. For some dogs it’s easier to take a pill than it is to have something syringed into their mouth. If your dog will swallow pills easily or is willing to eat pills mixed or hidden in food you can get empty capsules for the drops. Empty capsules are available at your local health food or vitamin store. You can also order them online at www.Capsuline.com. Choose the appropriate size capsule that you feel your dog can easily swallow. Open the capsule and fill with drops. Close capsule and give it to your dog or place in his food to eat. You have to work fairly quickly as the drops will start to soften the capsule within a few minutes. This method of administration works very well for some customers and this way your dog does not have to taste the drops.

Q. I would like to find a holistic Veterinarian in my area, can you help?

A. In some areas it can be hard to find a holistic Veterinarian. One resource is the Holistic Vet List from the American Holistic Veterinary Medical Association.

Q. My dog is afraid of water, is there another way I can do the hydrotherapy?

A. You can use hot and cold compresses instead of water. A hot water bottle and a bag of frozen peas will work well. Any means of getting a good contrast in temperature. Further instructions can be found at the bottom of the Instructions page under Alternative Method.

Q. I don’t have a hand held shower head is there another way I can do the hydrotherapy?

A. If your dog is small enough and you have a sprayer on your kitchen sink you could do it there instead. Otherwise, you can use hot and cold compresses instead of water. A hot water bottle and a bag of frozen peas will work well. Any means of getting a good contrast in temperature. Further instructions can be found at the bottom of the Instructions page under Alternative Method.

Q. Where can I find the ingredients list for your products?

A. Ingredient information for all of our formulae can be found on the Ingredients tab of each product.

Q. What is your return policy?

A. You can find the full details of our Return Policy here.

Q. What should I feed my dog?

A. Feeding your dog fresh, home-prepared meals is one of the most important things you can do to improve his health. Recipe suggestions and additional nutrition information are on our site's Diet page.

Q. Are any of your herbs from China?

A. None of our herbs are from China. In fact, 98% of our herbs are grown right here in North America. We use exclusively the highest quality Certified Organic or Wild Harvested Herbs.